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23rd September 2019 

Privacy Policy

This privacy policy sets out how Rachel Clark Counselling uses and protects any information that you give Rachel Clark Counselling when you use this website. Rachel Clark Counselling is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Rachel Clark Counselling may change this policy periodically by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

What we collect
We may collect the following information:

  • Name
  • Contact information including email address

    What we do with the information we gather
    We use information held about you in the following ways:

  • To provide clients with the professional counselling service requested from us.
  • To offer suitable counselling appointments, and to allocate clients and counsellors for counselling.
  • To notify you about changes to your appointments and other changes to our services.
  • To seek feedback from you on your experience of counselling with us.
  • To improve our service to ensure that it is provided in the most effective manner for you and for us.

    We remain committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies
    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. We use traffic log cookies to identify which pages are being used - by enabling us to monitor which pages you find useful and which you do not - we are able to provide you with a better website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    What information do we share?
    We will not share any information about you with other organisations or people, except in the following situations:

  • Consent
    Rachel Clark Counselling may share your information with professionals such as GP’s or Head Teachers or others whom you have requested or agreed we should contact.
  • Serious harm
    Rachel Clark Counselling may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person.
  • Compliance with law
    Rachel Clark Counselling may share your information where we are required to by law or by the regulations and other rules to which we are subject.

    How do we keep your information safe?
    All information you provide to us is stored as securely as possible.  All paper forms and correspondence are kept in locked filing cabinets.  The only electronic records kept are your name and email address for contact purposes, all of which require password-protected authentication to access.

    Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your information using industry-standard protocols and encryption, we cannot guarantee the security of your data transmitted to us via email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Where necessary, emails are printed off and filed securely as noted above: then all emails are deleted once read.

    Your identifiable personal information is kept separately from any session notes and other descriptive material. Client notes and other documentation are destroyed 5 years after the end of counselling. 

    Your rights
    You have the right to ask us to provide a copy of the information held by us in our records. You also have the right to require us to correct any inaccuracies in your information. If you would like to do this, please email [email protected] or write to us at: Rachel Clark Counselling, Awdry House, Hall Orchard Lane, Welbourn, Lincoln, LN5 0NG.

    You may withdraw your consent for us to hold and process your data at any time.  However, if you do this while actively receiving counselling from Rachel Clark Counselling, your counselling would have to end.  You can withdraw your consent by contacting Rachel Clark at [email protected] or at the address above.

    Links to other websites
    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.